Apology and notice about the product price error on 7/1 goods sales

It was discovered that the selling price of "Monet's Treasures (Water Lilies)" sold on Saturday, July 1st was incorrectly sold at the 6th floor "Immersive Museum FUKUOKA supported by FORTINET" goods shop. rice field. We sincerely apologize for the inconvenience caused to affected customers.

For customers who have paid for the corresponding product, we will refund the difference. We apologize for the inconvenience, but please check the refund method below and contact us.

In the future, we will further strengthen our management system and strive to prevent recurrence.
Thank you for your understanding and cooperation.

Product concerned

"Monet's Treasure (Water Lilies)"


For customers who purchased around 13:00 on Saturday, July 1, the SNS discount applied price of 850 yen (tax included) for the above product was mistakenly sold at 880 yen (tax included).

About refund correspondence method

  1. face-to-face refund
    Please bring the receipt of the applicable product and come to the Immersive Museum FUKUOKA goods shop. * Face-to-face refunds are available until the closing time of September 10th (Sun)
  2. Refund at Seven-Eleven ATM
    Please contact us after filling out the necessary information in the inquiry form URL below. We will separately inform you of the email address to which the receipt image will be sent to the email address you entered.
    If you cannot send the image, please fill in your address, name, phone number, and email address, enclose the receipt, and mail it to the address below.
    We will bear the cost of postage for mailing, and we will refund the cost including the cost of postage.
    *The receipt sent to you will be destroyed by our company, so if you need it, please keep it by yourself, such as making a copy.

The information desk

Street address

Inside PayPay Dome, 2-2-2 Jigyohama, Chuo-ku, Fukuoka City 810-8660
Fukuoka SoftBank Hawks Corp.
Customer Support Center Immersive Museum FUKUOKA Refund Policy